Shipping policy

At ZentioPet, we take pride in delivering premium pet essentials to our global community. Our logistics network is optimized to ensure your orders reach you safely and efficiently, regardless of your location.

1. Shipping Rates & Delivery Estimates We offer tiered shipping options to provide the best value for our customers. Delivery times are estimated and typically range between 5-10 business days for standard shipping.

  • United Kingdom (Domestic):

    • Standard: FREE (5-10 business days).

    • Express: £3.99 (Free for orders over £39.90).

  • United States:

    • Standard: FREE (5-10 business days).

    • Express: $4.99 (Free for orders over $49.90).

  • Australia:

    • Standard: FREE (5-10 business days).

    • Express: $7.99 (Free for orders over $74.99).

  • Canada:

    • Standard: FREE (5-10 business days).

    • Express: $6.90 (Free for orders over $89.90).

  • International:

    • Standard: £2.99 (Free for orders over £49.90).

    • Express: £5.90 (Free for orders over £74.99).

2. Order Processing All orders are subjected to a quality control period and are processed within 1-3 business days. Once your order has been dispatched, you will receive an automated email with your tracking information.

3. Customs, Duties, and Taxes ZentioPet is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Liability & Delivery Issues While we strive for perfect delivery, ZentioPet cannot be held liable for delays caused by customs clearance, carrier disruptions, or incorrect address entries provided by the customer. If your package arrives damaged, please contact support@zentiopet.com with photo evidence within 48 hours of receipt.

This Shipping Policy is maintained and operated by: BEVE GLOBAL LTD Company  Registered Office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom