Terms & Conditions

Last updated: 20/06/2026

These Terms & Conditions apply to your use of zentiopet.com and to all purchases made through our website.

By using our website or placing an order, you agree to these Terms.

1. About ZentioPet

ZentioPet is operated by BEVE GLOBAL LTD.

Trading name: ZentioPet
Legal entity: BEVE GLOBAL LTD
Company number: 17128202
Registered in: England and Wales
Registered office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Customer support: support@zentiopet.com

2. Website Use

You agree to use this website lawfully and responsibly.

You must not misuse the website, interfere with its security, attempt unauthorised access, copy content without permission, or use the website in a way that may damage ZentioPet or other users.

3. Product Information

We aim to ensure all product descriptions, images, prices, specifications, and availability details are accurate.

Product images may vary slightly due to lighting, screen settings, packaging updates, or product improvements.

Please read product descriptions carefully before placing an order.

4. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to refuse or cancel an order if:

The product is unavailable
Payment is declined
The address is incomplete or incorrect
There is a pricing or product information error
The order appears fraudulent or suspicious
We are unable to fulfil the order for reasons outside our control

If payment has already been taken for a cancelled order, we will refund the original payment method.

5. Prices and Payment

All prices are shown in GBP unless stated otherwise.

Prices may change at any time, but changes will not affect confirmed orders.

Payment must be completed at checkout before an order is processed.

6. Shipping

Shipping is governed by our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by carrier delays, bank holidays, weather, operational issues, or circumstances outside our control.

7. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Refunds & Returns Policy.

Nothing in these Terms affects your statutory rights as a UK consumer.

8. Product Use and Pet Safety

Our products must be used responsibly and, where appropriate, under supervision.

You are responsible for checking whether a product is suitable for your pet’s size, behaviour, age, and needs.

No pet product is indestructible. Please inspect items regularly and stop using them if they become damaged or unsafe.

ZentioPet is not responsible for damage caused by misuse, improper cleaning, incorrect assembly, pet chewing, scratching, destructive behaviour, or normal wear and tear.

9. Intellectual Property

All website content, including text, images, branding, design, product presentation, and graphics, belongs to ZentioPet or is used under licence.

You may not copy, reproduce, distribute, modify, or commercially use our website content without written permission.

10. Promotions

Discount codes and promotions may be subject to additional terms.

We reserve the right to amend, suspend, or withdraw promotions at any time.

Discount codes cannot be applied retrospectively unless stated otherwise.

11. Third-Party Services

Our website may use third-party services for payments, delivery, analytics, advertising, reviews, and website functionality.

We are not responsible for the content, terms, or policies of third-party websites or services.

12. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, ZentioPet is not responsible for indirect, incidental, or consequential losses arising from use of the website or products.

13. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised date.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings elsewhere.

15. Contact

For questions about these Terms, orders, products, or support, contact:

support@zentiopet.com