Privacy Policy

Last updated:20/06/2026

ZentioPet is operated by BEVE GLOBAL LTD. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit zentiopet.com, place an order, contact us, or interact with our website.

1. Who We Are

Trading name: ZentioPet
Legal entity: BEVE GLOBAL LTD
Company number:17128202
Registered in: England and Wales
Registered office: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Customer support: support@zentiopet.com

2. Information We Collect

We may collect the following information:

Name
Email address
Billing and shipping address
Order details
Payment confirmation details
Customer service messages
Device and browser information
IP address
Website usage and analytics data
Marketing preferences
Cookie and tracking preferences

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Send order confirmations and delivery updates
Provide customer support
Handle returns, refunds, and warranty enquiries
Prevent fraud and protect our website
Improve our website, products, and customer experience
Send marketing emails where you have agreed to receive them
Measure advertising performance
Comply with legal, tax, accounting, and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract: to process orders, payments, deliveries, returns, and customer support.
Legal obligation: to keep records required for tax, accounting, and consumer law.
Legitimate interests: to improve our website, prevent fraud, manage business operations, and understand customer behaviour.
Consent: for email marketing and non-essential cookies where consent is required.

5. Sharing Your Information

We may share your information with trusted service providers, including:

Shopify and ecommerce platform providers
Payment processors
Delivery and fulfilment partners
Email and customer support tools
Analytics providers
Advertising platforms such as Meta or Google
Review platforms, where applicable
Professional advisers, accountants, or legal providers
Regulators or authorities where required by law

We only share information where necessary for the purposes described in this policy.

6. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards, such as approved contractual protections or adequacy arrangements, where required by data protection law.

7. Cookies and Tracking

Our website uses cookies and similar technologies to:

Keep the website working properly
Remember cart and checkout information
Understand website performance
Improve customer experience
Measure advertising results
Support personalised marketing where permitted

Essential cookies are required for the website to function. Non-essential cookies, such as analytics or advertising cookies, may require your consent depending on applicable law and your cookie settings.

You can manage cookie preferences through your browser settings or any cookie banner displayed on our website.

8. Marketing Communications

If you subscribe to our marketing emails, we may send you product updates, offers, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting support@zentiopet.com.

9. How Long We Keep Your Data

We keep personal data only for as long as necessary.

Order and transaction records may be kept for up to 6 years for tax, accounting, legal, and business record purposes.

Marketing data is kept until you unsubscribe or withdraw consent.

Customer service messages may be kept for as long as needed to resolve enquiries and maintain accurate records.

10. Your Rights

Under UK data protection law, you may have the right to:

Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Restrict how we use your data
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Complain to the Information Commissioner’s Office

To exercise your rights, contact support@zentiopet.com.

You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Security

We use reasonable technical and organisational measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

13. Contact

For privacy questions or data requests, contact:

support@zentiopet.com